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Shipping Policy

All standard shipping orders have a warehouse processing time in addition to the carrier transit times. Processing time is usually 1-3 business days. Please note that if your order is made after 2pm (Central Standard time) your order will be processed the next day. 

 

Where do we ship?

We ship throughout the USA, Canada and some International destinations.. 

Please provide a residential address as your shipping address. If you have any specific questions or requests for overseas shipping please email us directly for special orders.


How long will it take to receive my order?

All orders require 1-3 business days to process before shipment. Any order placed over the weekend will begin processing the following business day. Due to the current Covid-19 crisis, additional protocols have been put in place and may affect processing time.

Once your order has been shipped from our warehouse, it can take an additional time depending on your method of delivery chosen at time of checkout. 

Please note, MatTea is not responsible or liable for any lost or stolen packages. We are not responsible for any delays once the package has exited our warehouse facilities. If you incur any issues, please reach out to our customer service team at info@matteainc.com


What are your shipping rates?

Standard shipping applies on most orders and may vary from delivery address and carrier chosen at checkout. 

Free standard shipping may be given during special offers promotions and sales ONLY.